Diary of a Housekeeper

I guess the 'customer is not always right' afterall. We had a couple who booked the weekend package and checked in on Friday. The lady started complaining about the smell in the bathroom on Saturday morning. She asked for a room move but the hotel was busy and we just had suites available. Sh ...

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Weekend shifts actually do have their moments. Yesterday morning I was cleaning a guest room and I happen to eaves drop on the conversation going on between our Manager and a guest who physically slapped his guest – a prostitute. Obviously he picked up the girl at the bar on Saturday night and ...

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I have just returned from a 3 month cross training in Front Office. I was guilty of not being patient with Front office staff hence my manager decided to send me to their department for 3 months. For me, this was being taken out of my comfort zone We all had a good laugh on the first d ...

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My supervisor has just been changed and I have a new supervisor. He just joined the team and he claims to know everything. It's two weeks now since he started working with us and he has been very annoying. Can you imagine the latest advice he gave me today about midday? I had a DND sign on ...

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All was well until we heard the fire alarm go off and there was chaos in the hotel as some guests and staff tried finding their way out of the building while others went about with their daily activities. We thought it would be an electrical fault which is known to be one the main causes of fire outb ...

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Earlier this year, we had a new recruit in our hotel. She is beautiful and was very polite and friendly but now she thinks the hotel revolves around her. I heard she barges into meetings when she likes, she responds to GM the way she likes, she does not greet people anymore, she is always closing lat ...

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Something happened last night in my hotel when it rained. Even though I'd rather be a guest when it rains and not the housekeeper, I did not envy this particular guest. Usually when it gets very cloudy and dark, I wish I was a guest in-house, tucked in under the duvet with a 'do not disturb&# ...

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I was on afternoon shift today and the day was going very well when suddenly, there was total black out in the room I was cleaning. I waited for the usual 3mins change over but the wait got longer. I finally stepped out of the room and realised the the darkness was in the entire building. I took ...

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My Elevator Experience

Yesterday I was going to the 10th floor to attend to a guest's room and suddenly the lift stopped and there total blackout. Usually, the lift gradually opens and then you make your way out to the nearest floor but it didn't happen this time. I freaked out and used my mobile phone to locate th ...

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It's another year - 2013, I'm gradually growing old and I better be growing wiser. The christmas season was as usual very demanding but unfortunately for me, I did not get any tips this year from guests. I wonder why? Is it because most of the guests were families and probably paying from the ...

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Christmas is almost here

Christmas is around the corner and that means more work. Tonight we will decorate the lobby and restaurant in my hotel in preparation for the season. Christmas trees, snowman, wreath and lots of lightings. It's interesting that with all the work that comes with the season, I still love Christmas ...

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The early hours of friday morning was very funny to me as I was trying to set up my housekeeping cart in the store for my morning shift. I saw a male guest come out of a room, he was walking along the corridor and then suddenly ran back the room to knock and beg for his key and clothes. Yes, he was n ...

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